FAQ's
Q: What services do you offer?
A: We offer services such as
- White-label manufacturing
- Laser cutting/ laser engraving
- Interior wood or acrylic signage
- Vinyl decals and stencils
- Prototyping
- Design consultations
- Product diversification support
Q: What is laser cutting?
A: Laser cutting is a precise and efficient process that uses a laser beam to cut or engrave materials. It is commonly used in various industries, including manufacturing, signage, arts and crafts, and more.
Keppel and kismet uses a Co2 laser. This technology allows us to create clean and precise outcomes.
Q: What materials can we work with?
A: We work with a wide range of materials, including but not limited to wood (our favorite), acrylic, leather, natural fiber fabric, paper, cardboard, rubber, certain metals, and more.
Q: What makes your gifts eco-friendly?
A: We use sustainable materials, eco-friendly packaging, and minimize waste in our production process. we source locally where available.
Q: Can you ship custom orders?
A: Yes, we can ship orders to your desired location, domestic and international. Shipping costs will be determined based on the size, weight, and destination of the package. We work with UPS, Fedex, and USPS. If ordering internationally, shipping costs and timelines will be included in your proposal.
Q: Can you incorporate our company logo into the gifts?
A: Absolutely! We specialize in tastefully integrating company branding into our handcrafted gifts.
Q: How do I submit my design files for laser cutting?
A: You can submit your design files in vector format (such as AI, EPS, or PDF) to ensure the best results. If you need assistance with creating or converting your design files, our graphic design team can help you. Please upload your design file or any design inspiration via the Custom Order Form
Q: How long does it take to receive a custom order?
A: Typically, custom orders take 4-6 weeks from approval to delivery. Smaller orders may take less. For large or complex orders, we'll provide a specific timeline during the proposal stage. Rush may be available for an additional charge.
Q: What is the cost of laser cutting services?
A: Our laser cutting services are priced at $120/hour. This remains a competitive rate compared to the current industry standard of $150-$180/hour.
Q: Are there any additional fees or charges?
A: We charge a set-up or graphic design fee of $25-$75/hour. For designs that are laser ready and only require set-up, our fee is $25 per design. For designs that require preparation or digitization, we charge $75/hour. Most of our graphic design work is accomplished within one hour. We strive to maintain transparent pricing. However, depending on the complexity of your project, there may be additional charges for material costs, rush orders, shipping, or any special requests. We will provide you with a detailed quote before starting any work.